• The 3 proper criteria to qualify a lead over the phone (it’s not what you think!).
• How to properly use a lead intake form.
• What information should be uncovered in the lead intake call.
• How to manage the conversation.
• Role-playing the conversation with a realistic homeowner.
• Role-playing the conversation with an unrealistic homeowner.
• How to politely disqualify a homeowner so they don’t get upset.
• How to properly manage the homeowner’s expectations.
• How to tee up the appointment to improve the success of the salesperson once they arrive at their home.
• What to do if you don’t have enough leads.
• What to do if you have too many leads.
• Best (and worst) practices of lead intake based on working with hundreds of remodeling companies.
• The research you should do before calling a homeowner who has made an inquiry on your website or social media.
• Time-saving measures the LIP can use on the phone to assist the salesperson’s time later.
• Why a detailed budget discussion on the phone prior to the appointment is absolutely costing you hundreds of thousands of dollars every year!

Face it, designers were taught to design. Many lack the advanced interpersonal skills to control customers who reasonably expect great service and care during the design of their 6 figure remodel.

Clearly, your team wants to please the customer. They deserve the tools to provide a superb (and efficient) customer experience with collaborative teamwork.