When The Phone Rings (Lead Intake Person)
Remodeling companies spend enormous amounts of money on marketing & advertising to generate leads. Yet, when the phone does ring, the prospect is usually greeted by the least trained person in the company. The first impression your employee makes with a prospective customer can make or break every dollar of effort you’ve invested in those lead generation methods.
Certainly we want to be able to properly qualify which homeowners merit an appointment. But some remodeling companies have increased their sales by 40% simply by qualifying more accurately on the phone!
In this training, we will reveal the best practices for:
Face it, designers were taught to design. Many lack the advanced interpersonal skills to control customers who reasonably expect great service and care during the design of their 6 figure remodel.
Clearly, your team wants to please the customer. They deserve the tools to provide a superb (and efficient) customer experience with collaborative teamwork.
Each company that signs up for this training will receive 2 seats. One for the Lead Intake Person (LIP) and one for the LIP’s manager. It is crucial that management understand these innovative best practices to adequately support the person answering the phones.
4 Weekly Sessions
Tuesdays, 12:00pm – 1:00pm ET
Classes Start May 4, 2021
Registration for this class is not yet open. Please click here to be added to the waitlist. Thank you!
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