Mastering the Art of Lead Qualification
Remodeling companies spend enormous amounts of money on marketing & advertising to generate leads. Yet, when the phone does ring, the prospect is usually greeted by the least trained person in the company. The first impression your employee makes with a prospective customer can make or break every dollar of effort you’ve invested in those lead generation methods.
In this training, we will reveal the best practices for:
Face it, designers were taught to design. Many lack the advanced interpersonal skills to control customers who reasonably expect great service and care during the design of their 6 figure remodel.
Clearly, your team wants to please the customer. They deserve the tools to provide a superb (and efficient) customer experience with collaborative teamwork.
Each company that signs up for this training will receive two seats. One for the Lead Intake Person (LIP) and one for the LIP’s manager. It is crucial that management understands these innovative best practices to adequately support the person answering the phones.
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This additional support combined with the support of their peers ensures that our members reach far greater levels of success.